Every POKEKURA order ships from Japan with tracking. This page explains how we ship, what it costs, how long it takes and how customs works, in plain English. If something arrives damaged, short or wrong, see Returns. The price at checkout is always the final word on shipping for your order.
Delivery options and rates
| Option | Delivery time | Tracking |
|---|---|---|
| Standard | 3–6 working days after dispatch | Door to door |
| Express | 1–2 working days after dispatch | Door to door |
We ship with Japan Post EMS, DHL Express and FedEx, choosing the best carrier for your parcel's weight, destination and delivery option. Shipping is priced by the weight of your order and where it's going: a price per order plus a price per kilogram, rounded up to the next whole dollar. Orders over $2,000 ship free with Standard.
| Destination | Standard | Express |
|---|---|---|
| United States | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| Canada | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| United Kingdom | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| Europe | $12.00 + $9.00/kg | $24.00 + $18.00/kg |
| Asia-Pacific | $8.00 + $6.00/kg | $16.00 + $12.00/kg |
| Japan | $5.00 + $2.00/kg | $10.00 + $4.00/kg |
| Rest of world | $15.00 + $11.00/kg | $30.00 + $22.00/kg |
| Examples to the USA | Standard | Express |
|---|---|---|
| A single card | $12.00 | $23.00 |
| 6 booster boxes (about 2.4 kg) | $31.00 | $61.00 |
| 6 Elite Trainer Boxes (about 5.4 kg) | $55.00 | $109.00 |
| 36 booster boxes (about 14.4 kg), over $2,000 | Free | $126.00 |
As a guide, a sealed Japanese booster box weighs about 0.4 kg packed and an Elite Trainer Box about 0.9 kg. Checkout shows the exact price for your order before you pay.
Countries we ship to
We ship worldwide: every country and territory below can order at checkout, with tracking. Countries without their own zone in the table above use the Rest of world rates. Can’t find yours? Email support@pokekura.com and we’ll quote it.
See all 242 countries and territories
Afghanistan · Albania · Algeria · American Samoa · Andorra · Angola · Anguilla · Antigua and Barbuda · Argentina · Armenia · Aruba · Australia · Austria · Azerbaijan · Bahamas · Bahrain · Bangladesh · Barbados · Belarus · Belgium · Belize · Benin · Bermuda · Bhutan · Bolivia · Bosnia and Herzegovina · Botswana · Brazil · British Virgin Islands · Brunei · Bulgaria · Burkina Faso · Burundi · Cambodia · Cameroon · Canada · Cape Verde · Caribbean Netherlands · Cayman Islands · Central African Republic · Chad · Chile · China · Christmas Island · Cocos (Keeling) Islands · Colombia · Comoros · Cook Islands · Costa Rica · Croatia · Cuba · Curaçao · Cyprus · Czechia · Côte d’Ivoire · Democratic Republic of the Congo · Denmark · Djibouti · Dominica · Dominican Republic · Ecuador · Egypt · El Salvador · Equatorial Guinea · Eritrea · Estonia · Eswatini · Ethiopia · Falkland Islands · Faroe Islands · Fiji · Finland · France · French Guiana · French Polynesia · Gabon · Gambia · Georgia · Germany · Ghana · Gibraltar · Greece · Greenland · Grenada · Guadeloupe · Guam · Guatemala · Guernsey · Guinea · Guinea-Bissau · Guyana · Haiti · Honduras · Hong Kong · Hungary · Iceland · India · Indonesia · Iran · Iraq · Ireland · Isle of Man · Israel · Italy · Jamaica · Japan · Jersey · Jordan · Kazakhstan · Kenya · Kiribati · Kosovo · Kuwait · Kyrgyzstan · Laos · Latvia · Lebanon · Lesotho · Liberia · Libya · Liechtenstein · Lithuania · Luxembourg · Macao · Madagascar · Malawi · Malaysia · Maldives · Mali · Malta · Marshall Islands · Martinique · Mauritania · Mauritius · Mayotte · Mexico · Micronesia · Moldova · Monaco · Mongolia · Montenegro · Montserrat · Morocco · Mozambique · Myanmar · Namibia · Nauru · Nepal · Netherlands · New Caledonia · New Zealand · Nicaragua · Niger · Nigeria · Niue · Norfolk Island · North Macedonia · Northern Mariana Islands · Norway · Oman · Pakistan · Palau · Palestine · Panama · Papua New Guinea · Paraguay · Peru · Philippines · Pitcairn Islands · Poland · Portugal · Puerto Rico · Qatar · Republic of the Congo · Romania · Russia · Rwanda · Réunion · Saint Barthélemy · Saint Helena · Saint Kitts and Nevis · Saint Lucia · Saint Martin · Saint Pierre and Miquelon · Saint Vincent and the Grenadines · Samoa · San Marino · Saudi Arabia · Senegal · Serbia · Seychelles · Sierra Leone · Singapore · Sint Maarten · Slovakia · Slovenia · Solomon Islands · Somalia · South Africa · South Korea · South Sudan · Spain · Sri Lanka · Sudan · Suriname · Svalbard and Jan Mayen · Sweden · Switzerland · Syria · São Tomé and Príncipe · Taiwan · Tajikistan · Tanzania · Thailand · Timor-Leste · Togo · Tokelau · Tonga · Trinidad and Tobago · Tunisia · Turkey · Turkmenistan · Turks and Caicos Islands · Tuvalu · US Virgin Islands · Uganda · Ukraine · United Arab Emirates · United Kingdom · United States · Uruguay · Uzbekistan · Vanuatu · Vatican City · Venezuela · Vietnam · Wallis and Futuna · Western Sahara · Yemen · Zambia · Zimbabwe · Åland Islands
Free shipping
Orders with a goods total over $2,000 ship free with Standard delivery, to every country we ship to. It's applied automatically at checkout, with no code to enter. Want it faster? Choose Express and you pay only the difference between Express and Standard.
The threshold counts the goods in your order (after quantity breaks, before shipping) in US dollars. Import duty and taxes are never included.
From order to doorstep
- You place your order and get an email with your order reference straight away.
- You pay. Bitcoin is paid on your order page the moment you order. For other methods, we send payment details within 12 hours.
- Your payment clears and your stock is allocated to you.
- We pack and dispatch your order from Japan within 48 hours.
- We email your tracking number as soon as the label is created.
- Your parcel is delivered. Check it over as soon as you can (see below).
Delivery times start when your parcel leaves us, not when you order.
Tracking your parcel
Every parcel is tracked, and we email your tracking number the day the label is created. A new tracking number can take 24–48 hours to show its first scan, which is normal. Tracking usually runs: label created → accepted in Japan → export customs → in transit → import customs → out for delivery → delivered.
If tracking hasn't changed for 5 working days, email us and we'll chase the carrier.
Delivery times and delays
Delivery times are estimates in working days after dispatch, not guarantees. They can stretch when:
- customs in your country holds a parcel for inspection
- it's a holiday in Japan (New Year, Golden Week in early May, Obon in mid-August) or where you are
- severe weather or natural disasters disrupt flights and roads
- carriers are backlogged, for example in the run-up to Christmas
- the address is remote, incomplete or hard to reach
Planning a store launch, a release event or a stream? Choose Express and give yourself a few spare days.
Customs, duty and taxes
Your order ships from Japan, so it clears customs in your country. Import duty, VAT/GST, sales tax and carrier clearance fees are not included in our prices or shipping, and are paid by the buyer. Your carrier collects them before or on delivery. US orders of any value can be charged import duty and carrier fees.
We declare every parcel honestly, with its true contents and value. We can't mark orders as gifts or declare a lower value.
If import charges are refused, the parcel comes back to Japan. See returned to sender.
Your delivery address
Please double-check the recipient's name, street address, apartment or suite number, city, state or region, ZIP or postal code and phone number before you order. Carriers use your phone number for customs questions and to arrange delivery.
Need to change the address? Email us straight away with your order reference. We can change it until your parcel is handed to the carrier. After that, it usually can't be redirected.
How we pack
- Sealed product ships in its factory shrink wrap, boxed with padding so it can't move around.
- Cases ship in their original distributor carton, inside an outer box where size allows.
- Single cards ship sleeved and toploaded, sealed against moisture, in a rigid mailer or box.
- Graded cards ship with the slab wrapped and boxed so the case can't take a knock.
Questions
Do you ship Pokémon cards to the USA?
Yes. Everything ships from Japan to the USA with tracking: Standard takes 3–6 working days and Express takes 1–2 working days.
Do you offer free shipping?
Yes. Orders over $2,000 ship free with Standard delivery, anywhere we ship. Express costs only the difference.
How much is shipping?
It depends on your order's weight and where it's going. The exact price shows at checkout before you order, and the rate table on this page shows how it's worked out.
How do I track my order?
We email your tracking number when your order ships. New tracking numbers can take 24–48 hours to show their first scan.
Will I pay import duty or taxes?
Possibly. Import duty, taxes and carrier fees aren't included in our prices, and your carrier collects them before or on delivery.
My order arrived damaged. What do I do?
Keep the parcel, the packing and the items, take photos, and email us within 7 days of delivery. We'll replace, credit or refund the damaged items.
Can I return a booster box I've opened?
No. Opened boxes, packs and cases can't be returned, because their contents can no longer be verified. Unopened sealed product can be returned by agreement.
Can I change my delivery address?
Yes, until your parcel is handed to the carrier. Email us with your order reference as soon as possible.
Can I cancel my order?
Yes, free of charge until it's dispatched. Email us with your order reference.
How are Bitcoin payments refunded?
To a wallet address you confirm by email, for the US-dollar value of the refunded items at that day's rate, less network fees.
Contact us
Email support@pokekura.com with your order reference, your tracking number if you have one, what went wrong, and photos where they help. We reply within 12 hours.
Pokekura · Japan
Damaged, missing or wrong items, refunds and cancellations are on Returns.