Every POKEKURA order ships from Japan with tracking. This page explains how we ship, what it costs, how long it takes and what happens if something goes wrong, in plain English. The price at checkout is always the final word on shipping for your order.
Delivery options and rates
| Option | Delivery time | Tracking |
|---|---|---|
| Standard | 3–6 working days after dispatch | Door to door |
| Express | 1–2 working days after dispatch | Door to door |
We ship with Japan Post EMS, DHL Express and FedEx, choosing the best carrier for your parcel's weight, destination and delivery option. Shipping is priced by the weight of your order and where it's going: a price per order plus a price per kilogram, rounded up to the next whole dollar. Orders over $2,000 ship free with Standard.
| Destination | Standard | Express |
|---|---|---|
| United States | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| Canada | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| United Kingdom | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| Europe | $12.00 + $9.00/kg | $24.00 + $18.00/kg |
| Asia-Pacific | $8.00 + $6.00/kg | $16.00 + $12.00/kg |
| Japan | $5.00 + $2.00/kg | $10.00 + $4.00/kg |
| Rest of world | $15.00 + $11.00/kg | $30.00 + $22.00/kg |
| Examples to the USA | Standard | Express |
|---|---|---|
| A single card | $12.00 | $23.00 |
| 6 booster boxes (about 2.4 kg) | $31.00 | $61.00 |
| 6 Elite Trainer Boxes (about 5.4 kg) | $55.00 | $109.00 |
| 36 booster boxes (about 14.4 kg), over $2,000 | Free | $126.00 |
As a guide, a sealed Japanese booster box weighs about 0.4 kg packed and an Elite Trainer Box about 0.9 kg. Checkout shows the exact price for your order before you pay.
Free shipping
Orders with a goods total over $2,000 ship free with Standard delivery, to every country we ship to. It's applied automatically at checkout, with no code to enter. Want it faster? Choose Express and you pay only the difference between Express and Standard.
The threshold counts the goods in your order (after quantity breaks, before shipping) in US dollars. Import duty and taxes are never included.
From order to doorstep
- You place your order and get an email with your order reference straight away.
- You pay. Bitcoin is paid on your order page the moment you order. For other methods, we send payment details within 12 hours.
- Your payment clears and your stock is allocated to you.
- We pack and dispatch your order from Japan within 48 hours.
- We email your tracking number as soon as the label is created.
- Your parcel is delivered. Check it over as soon as you can (see below).
Delivery times start when your parcel leaves us, not when you order.
Tracking your parcel
Every parcel is tracked, and we email your tracking number the day the label is created. A new tracking number can take 24–48 hours to show its first scan, which is normal. Tracking usually runs: label created → accepted in Japan → export customs → in transit → import customs → out for delivery → delivered.
If tracking hasn't changed for 5 working days, email us and we'll chase the carrier.
Delivery times and delays
Delivery times are estimates in working days after dispatch, not guarantees. They can stretch when:
- customs in your country holds a parcel for inspection
- it's a holiday in Japan (New Year, Golden Week in early May, Obon in mid-August) or where you are
- severe weather or natural disasters disrupt flights and roads
- carriers are backlogged, for example in the run-up to Christmas
- the address is remote, incomplete or hard to reach
Planning a store launch, a release event or a stream? Choose Express and give yourself a few spare days.
Customs, duty and taxes
Your order ships from Japan, so it clears customs in your country. Import duty, VAT/GST, sales tax and carrier clearance fees are not included in our prices or shipping, and are paid by the buyer. Your carrier collects them before or on delivery. US orders of any value can be charged import duty and carrier fees.
We declare every parcel honestly, with its true contents and value. We can't mark orders as gifts or declare a lower value.
If import charges are refused, the parcel comes back to Japan. See returned to sender.
Your delivery address
Please double-check the recipient's name, street address, apartment or suite number, city, state or region, ZIP or postal code and phone number before you order. Carriers use your phone number for customs questions and to arrange delivery.
Need to change the address? Email us straight away with your order reference. We can change it until your parcel is handed to the carrier. After that, it usually can't be redirected.
How we pack
- Sealed product ships in its factory shrink wrap, boxed with padding so it can't move around.
- Cases ship in their original distributor carton, inside an outer box where size allows.
- Single cards ship sleeved and toploaded, sealed against moisture, in a rigid mailer or box.
- Graded cards ship with the slab wrapped and boxed so the case can't take a knock.
If something goes wrong
Check your order when it arrives
Open your parcel as soon as you can and check:
- the outer box for crushing, tears or water damage
- the number of items against your order confirmation
- the shrink wrap and seals on sealed product
- the condition of single cards, and the labels on graded slabs
If anything is wrong, keep everything: the outer box and its label, the packing and the items. Take photos before you throw anything away, because carriers ask for them. For valuable orders, film the unboxing.
Damaged in transit
Email support@pokekura.com within 7 days of delivery with your order reference and photos of the parcel (all sides, and the label), the packing and the damage. We'll replace, credit or refund the damaged items and their shipping.
Light shelf wear on sealed boxes, such as a small dent, scuff or crease in the shrink wrap from factory and distributor handling, is normal and isn't transit damage. If you're not sure, send us photos and ask.
Missing or wrong items
Compare what arrived with your order confirmation. If something is missing, or you received a different item, keep the wrong item unopened. Email us within 7 days with your order reference, what's missing or wrong, and photos of what arrived. We'll send what you ordered or refund it, and when the mistake is ours we cover the return shipping too.
Lost in transit
If your parcel hasn't arrived 10 working days after the latest delivery estimate, or tracking hasn't moved for 7 working days, email us and we'll open a trace with the carrier. If the carrier confirms it's lost, we'll reship your order or refund it in full.
Marked delivered but not received
Check around your property, with neighbours and with your building's reception or mailroom, and look for a delivery photo or signature on the tracking page. Still missing after 48 hours? Email us. We'll open a claim with the carrier and help however we can.
Returned to sender
Parcels come back to us when the address is wrong or incomplete, delivery attempts fail, the parcel isn't collected or import charges are refused. We'll get in touch: we can reship once the new shipping is paid, or refund your order less the shipping both ways and any charges we're billed.
Returns
Pokémon cards and sealed product are collectibles. Their value depends on their condition and on knowing exactly what's inside. So:
- Contact us within 7 days of delivery, before sending anything back. We can't accept returns we haven't agreed.
- Sealed product can come back only unopened, in its original shrink wrap and in the condition it arrived.
- Opened product (boxes, packs, cases or tins) can't be returned, because its contents can no longer be verified.
- Single cards and graded slabs must come back in the same holder or slab, in the same condition. We check slab certification numbers against what we shipped.
- Change-of-mind returns are at our discretion. If we agree to one, you pay the return shipping and any import charges, and we refund the goods once they're back and checked.
- Our mistakes are free to fix. Damaged, wrong and missing items never cost you return shipping.
Refunds
Once we approve a refund, we send it within 5 working days, the same way you paid:
- Bitcoin and other crypto: sent to a wallet address you confirm by email, for the US-dollar value of the refunded items, converted at the rate on the day we refund. Network fees come out of the amount sent.
- Other methods: back through the same method where it allows refunds, or by bank transfer.
Your bank, card or wallet may take a few more days to show it. Shipping is refunded when the problem was ours.
Cancellations and preorders
You can cancel free of charge any time before your order is dispatched: email us with your order reference. Once it has shipped, the returns rules above apply.
Preorders are invoiced when stock is allocated, not when you order, and ship as soon as stock arrives, usually on or just after the Japanese release date. Release dates are set by The Pokémon Company and sometimes move. If we can't fill a preorder, we refund it in full.
Authenticity guarantee
Everything we sell is genuine, bought through Japanese distribution and shipped exactly as it left the factory. If you ever doubt an item, keep it as it arrived and email us with photos. We'll look into it straight away and make it right.
Questions
Do you ship Pokémon cards to the USA?
Yes. Everything ships from Japan to the USA with tracking: Standard takes 3–6 working days and Express takes 1–2 working days.
Do you offer free shipping?
Yes. Orders over $2,000 ship free with Standard delivery, anywhere we ship. Express costs only the difference.
How much is shipping?
It depends on your order's weight and where it's going. The exact price shows at checkout before you order, and the rate table on this page shows how it's worked out.
How do I track my order?
We email your tracking number when your order ships. New tracking numbers can take 24–48 hours to show their first scan.
Will I pay import duty or taxes?
Possibly. Import duty, taxes and carrier fees aren't included in our prices, and your carrier collects them before or on delivery.
My order arrived damaged. What do I do?
Keep the parcel, the packing and the items, take photos, and email us within 7 days of delivery. We'll replace, credit or refund the damaged items.
Can I return a booster box I've opened?
No. Opened boxes, packs and cases can't be returned, because their contents can no longer be verified. Unopened sealed product can be returned by agreement.
Can I change my delivery address?
Yes, until your parcel is handed to the carrier. Email us with your order reference as soon as possible.
Can I cancel my order?
Yes, free of charge until it's dispatched. Email us with your order reference.
How are Bitcoin payments refunded?
To a wallet address you confirm by email, for the US-dollar value of the refunded items at that day's rate, less network fees.
Contact us
Email support@pokekura.com with your order reference, your tracking number if you have one, what went wrong, and photos where they help. We reply within 12 hours.
Pokekura · Japan